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SSCISCOPUS
Customer incivility and emotional labor from the perspective of the transactional model of stress: mediation of customer orientation and moderation of interpersonal conflictGo to Link

Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung

ArticleIssue Date2025CitationJOURNAL OF SERVICE THEORY AND PRACTICE, v.35, no.5, pp 851 - 877PublisherEMERALD GROUP PUBLISHING LTD
SSCISCOPUS
Customer incivility and employee outcomes in the new service marketplaceGo to Link

Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung; Kim, Youngjin

ArticleIssue Date2022CitationJOURNAL OF SERVICES MARKETING, v.36, no.4, pp.612 - 625PublisherEMERALD GROUP PUBLISHING LTD
SSCISCOPUS
Daily renewal for job performance: understanding the role of recovery, sleep, resilience, and job crafting from a self-regulatory strength perspectiveGo to Link

Rhee, Seung-Yoon; Shin, Yuhyung; Hur, Won-Moo; Lee, Sang-Hoon; Hwang, Hansol

ArticleIssue Date2024CitationCurrent Psychology, v.43, no.44, pp 34227 - 34241PublisherSpringer
SCIESSCISCOPUS
Emotional exhaustion among the South Korean workforce before and after COVID-19Go to Link

Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung

ArticleIssue Date2021CitationPSYCHOLOGY AND PSYCHOTHERAPY-THEORY RESEARCH AND PRACTICE, v.94, no.2, pp.371 - 381PublisherWILEY
SSCISCOPUS
Impact of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periodsGo to Linkopen access

Shin, Yuhyung; Hur, Won-Moo; Hwang, Hansol

ArticleIssue Date2021CitationSERVICE BUSINESS, v.16, no.2, pp 309 - 330PublisherSPRINGER HEIDELBERG
SSCISCOPUS
Work-from-home satisfaction and task crafting in South Korea: the roles of resilience and job tenureGo to Link

Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung; Paik, Michael Sunwoo

ArticleIssue Date2025CitationAsia Pacific Business Review, v.31, no.1, pp 157 - 179PublisherTaylor & Francis
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