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Daily relationships between customer incivility, organizational control, self-efficacy, and service performanceGo to Link

Hur, Won-Moo; Shin, Yu hyung; Shin, Gyeongpyo

ArticleIssue Date2022CitationJournal of Retailing and Consumer Services, v.69, pp.1 - 11PublisherElsevier Ltd
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Does person-job fit buffer employees from rumination about customer incivility?Go to Link

Shin, Gyeongpyo; Hur, Won-Moo; Shin, Yuhyung

ArticleIssue Date2024CitationCurrent Psychology, v.43, no.8, pp 7411 - 7423PublisherSpringer
SSCISCOPUS
How insomnia among frontline service employees drives customer-directed counterproductive work behavior: Mediation of ego depletion and moderation of organizational health climate and health-oriented leadershipGo to Link

Shin, Yuhyung; Hur, Won-Moo; Shin, Gyeongpyo

ArticleIssue Date2026CitationJournal of Retailing and Consumer Services, v.93, pp 1 - 12PublisherElsevier Ltd
SSCISCOPUS
Service employees’ workplace incivility and career regret: Mediation of organizational dehumanization and moderation of psychological safetyGo to Link

Shin, Gyeongpyo; Hur, Won-Moo; Shin, Yuhyung

ArticleIssue Date2025CitationJournal of Retailing and Consumer Services, v.84, pp 1 - 12PublisherElsevier Ltd
SSCISCOPUS
Why pro-organizational unethical behavior contributes to helping and innovative behaviors: the mediating roles of psychological entitlement and perceived insider statusGo to Link

Shin, Yuhyung; Hur, Won-Moo; Kang, David Yeonjun; Shin, Gyeongpyo

ArticleIssue Date2024CitationCurrent Psychology, v.43, no.30, pp 25135 - 25152PublisherSpringer Nature
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