Mistreatment from Multiple Sources: Interaction Effects of Abusive Supervision, Coworker Incivility, and Customer Incivility on Work Outcomes
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Shin, Yuhyung | - |
dc.contributor.author | Hur, Won-Moo | - |
dc.contributor.author | Kang, Seongho | - |
dc.date.accessioned | 2021-07-30T04:44:54Z | - |
dc.date.available | 2021-07-30T04:44:54Z | - |
dc.date.created | 2021-07-14 | - |
dc.date.issued | 2021-05 | - |
dc.identifier.issn | 1661-7827 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/1187 | - |
dc.description.abstract | Despite the large body of research on workplace mistreatment, surprisingly few studies have examined the interaction effect of multiple interpersonal stressors on employee outcomes. To fill this gap, our research aimed to test the moderating effects of coworker incivility and customer incivility on the relationship between abusive supervision, emotional exhaustion, and job performance. Analyses conducted on 651 South Korean frontline service employees revealed that abusive supervision exerted a significant indirect effect on job performance through emotional exhaustion. Customer incivility strengthened the positive relationship between abusive supervision and emotional exhaustion, as well as the indirect effect of abusive supervision on job performance through emotional exhaustion. Our post hoc analysis demonstrated a three-way interaction between abusive supervision, coworker incivility, and customer incivility; the relationship between abusive supervision and emotional exhaustion was significantly positive only when coworker incivility was high and customer incivility was low. We discuss the implications of our findings for theory and practice. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | MDPI | - |
dc.title | Mistreatment from Multiple Sources: Interaction Effects of Abusive Supervision, Coworker Incivility, and Customer Incivility on Work Outcomes | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Shin, Yuhyung | - |
dc.identifier.doi | 10.3390/ijerph18105377 | - |
dc.identifier.scopusid | 2-s2.0-85105889904 | - |
dc.identifier.wosid | 000654833300001 | - |
dc.identifier.bibliographicCitation | INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, v.18, no.10, pp.1 - 16 | - |
dc.relation.isPartOf | INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH | - |
dc.citation.title | INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH | - |
dc.citation.volume | 18 | - |
dc.citation.number | 10 | - |
dc.citation.startPage | 1 | - |
dc.citation.endPage | 16 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | Y | - |
dc.description.journalRegisteredClass | scie | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Environmental Sciences & Ecology | - |
dc.relation.journalResearchArea | Public, Environmental & Occupational Health | - |
dc.relation.journalWebOfScienceCategory | Environmental Sciences | - |
dc.relation.journalWebOfScienceCategory | Public, Environmental & Occupational Health | - |
dc.subject.keywordPlus | EMOTIONAL EXHAUSTION | - |
dc.subject.keywordPlus | WORKPLACE INCIVILITY | - |
dc.subject.keywordPlus | JOB-PERFORMANCE | - |
dc.subject.keywordPlus | MEDIATING ROLE | - |
dc.subject.keywordPlus | ORGANIZATIONAL CITIZENSHIP | - |
dc.subject.keywordPlus | MODERATING ROLE | - |
dc.subject.keywordPlus | EMPLOYEE | - |
dc.subject.keywordPlus | CONSEQUENCES | - |
dc.subject.keywordPlus | SATISFACTION | - |
dc.subject.keywordPlus | VALIDATION | - |
dc.subject.keywordAuthor | abusive supervision | - |
dc.subject.keywordAuthor | coworker incivility | - |
dc.subject.keywordAuthor | customer incivility | - |
dc.subject.keywordAuthor | emotional exhaustion | - |
dc.subject.keywordAuthor | job performance | - |
dc.identifier.url | https://www.mdpi.com/1660-4601/18/10/5377 | - |
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.
222, Wangsimni-ro, Seongdong-gu, Seoul, 04763, Korea+82-2-2220-1365
COPYRIGHT © 2021 HANYANG UNIVERSITY.
Certain data included herein are derived from the © Web of Science of Clarivate Analytics. All rights reserved.
You may not copy or re-distribute this material in whole or in part without the prior written consent of Clarivate Analytics.