여행기업의 조직문화가 리더-구성원 교환관계(LMX), 구성원의 조직침묵에 미치는 영향

Abstract

The purpose of this study is to identify the causal relationship of organizational culture, the leader-member exchange(LMX) and the organizational silence in a travel agency setting. In addition, this study verified the mediation effect of the leader-member exchange(LMX) between organizational culture and organizational silence. We conducted a survey to volunteers who are currently employed in travel agencies in Korea, and a total of 276 valid data were used for analysis. The study results are as follows. (1)It was found that among the dimension of organizational culture, the relationship-oriented culture, innovation-oriented culture, and task-oriented culture had a significant positive(+) effect on the leader-member exchange (LMX). (2)Analysis result indicates that the leader-member exchange(LMX) had a significant negative(-) effect on organizational silence. (3)The examination on the relationship between organizational culture and organizational silence showed only the relationship oriented culture and innovation-oriented culture had a negative(-) effect organizational silence. (4)The partial mediation effect was confirm on the relationship between organizational culture(relationship -oriented culture, innovation-oriented culture) and organizational silence. In addition, the task-oriented culture showed complete mediation effect. Moreover, he findings implies to the travel agency management that organizational culture can be consider as a way to increase the leader-member exchange(LMX) and lower organizational silence, and it is important for the growth and development of organization.