Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Yu, Jongsik | - |
dc.contributor.author | Seo, Jungwoon | - |
dc.contributor.author | Hyun, Sunghyup Sean | - |
dc.date.accessioned | 2021-07-30T04:48:23Z | - |
dc.date.available | 2021-07-30T04:48:23Z | - |
dc.date.created | 2021-05-11 | - |
dc.date.issued | 2021-02 | - |
dc.identifier.issn | 0278-4319 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/1425 | - |
dc.description.abstract | The COVID-19 pandemic has caused a crisis in the hotel industry worldwide, but few studies have suggested methods to retain customers. This study proposes hygiene management as a means to minimize the indirect damage from COVID-19 to the hotel industry. It identifies perceived hygiene attributes and explores their influence on hotel image, word of mouth, and revisit intentions. This study identifies and validates three types of perceived hygiene attributes through qualitative and quantitative methods. It uses structural equation modeling to validate hypotheses and concludes that there are significant relationships of influence between the proposed variables. This study provides important and meaningful insights into hotel image and customer behavior through perceived hygiene attributes. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | ELSEVIER SCI LTD | - |
dc.title | Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Hyun, Sunghyup Sean | - |
dc.identifier.doi | 10.1016/j.ijhm.2020.102768 | - |
dc.identifier.scopusid | 2-s2.0-85097221206 | - |
dc.identifier.wosid | 000605628800010 | - |
dc.identifier.bibliographicCitation | INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, v.93, pp.1 - 9 | - |
dc.relation.isPartOf | INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | - |
dc.citation.title | INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | - |
dc.citation.volume | 93 | - |
dc.citation.startPage | 1 | - |
dc.citation.endPage | 9 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | Y | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Social Sciences - Other Topics | - |
dc.relation.journalWebOfScienceCategory | Hospitality, Leisure, Sport & Tourism | - |
dc.subject.keywordPlus | DESTINATION IMAGE | - |
dc.subject.keywordPlus | PHYSICAL-ENVIRONMENT | - |
dc.subject.keywordPlus | BEHAVIORAL INTENTIONS | - |
dc.subject.keywordPlus | SERVICE QUALITY | - |
dc.subject.keywordPlus | MODERATING ROLE | - |
dc.subject.keywordPlus | SATISFACTION | - |
dc.subject.keywordPlus | LOYALTY | - |
dc.subject.keywordPlus | IMPACT | - |
dc.subject.keywordPlus | MODEL | - |
dc.subject.keywordPlus | PERCEPTIONS | - |
dc.subject.keywordAuthor | perceived hygiene attributes | - |
dc.subject.keywordAuthor | coronavirus disease (COVID-19) | - |
dc.subject.keywordAuthor | cognitive image | - |
dc.subject.keywordAuthor | affective image | - |
dc.subject.keywordAuthor | word of mouth | - |
dc.subject.keywordAuthor | revisit intention | - |
dc.identifier.url | https://www.sciencedirect.com/science/article/pii/S0278431920303200?via%3Dihub | - |
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