Nature based solutions and customer retention strategy: Eliciting customer well-being experiences and self-rated mental health
DC Field | Value | Language |
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dc.contributor.author | Han, Heesup | - |
dc.contributor.author | Yu, Jongsik | - |
dc.contributor.author | Hyun, Sunghyup Sean | - |
dc.date.accessioned | 2022-07-08T08:41:17Z | - |
dc.date.available | 2022-07-08T08:41:17Z | - |
dc.date.created | 2021-05-11 | - |
dc.date.issued | 2020-04 | - |
dc.identifier.issn | 0278-4319 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/145966 | - |
dc.description.abstract | This research attempted to explore the specific role of a hotel's green physical environment as nature-based solution (NBS) in the customer retention process. Our results showed that the green spaces within a hotel and existing outdoor natural environment as NBS significantly increase guests' perceptions of well-being and self-rated mental health. In addition, our very significant discovery is that among the examined variables, environmental values have a regulatory role. Well-being perception, self-rated mental health, satisfaction, and affective commitment were important mediators. The proposed theoretical framework encompassing NBS factors and these mediators included a strong prediction power for retention. Keeping in line with emerging NBS in environmental behavior and public health, the present study provides a critical guiding framework helping hotel researchers and operators maximize NBS in guest retention process. We discussed the theoretical/practical implications based on the results in detail in the discussion section. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | ELSEVIER SCI LTD | - |
dc.title | Nature based solutions and customer retention strategy: Eliciting customer well-being experiences and self-rated mental health | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Hyun, Sunghyup Sean | - |
dc.identifier.doi | 10.1016/j.ijhm.2019.102446 | - |
dc.identifier.scopusid | 2-s2.0-85076508339 | - |
dc.identifier.wosid | 000528564300021 | - |
dc.identifier.bibliographicCitation | INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, v.86, pp.1 - 10 | - |
dc.relation.isPartOf | INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | - |
dc.citation.title | INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | - |
dc.citation.volume | 86 | - |
dc.citation.startPage | 1 | - |
dc.citation.endPage | 10 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Social Sciences - Other Topics | - |
dc.relation.journalWebOfScienceCategory | Hospitality, Leisure, Sport & Tourism | - |
dc.subject.keywordPlus | PHYSICAL-ENVIRONMENT | - |
dc.subject.keywordPlus | AFFECTIVE COMMITMENT | - |
dc.subject.keywordPlus | CORPORATE IMAGE | - |
dc.subject.keywordPlus | SATISFACTION | - |
dc.subject.keywordPlus | BEHAVIOR | - |
dc.subject.keywordPlus | SERVICE | - |
dc.subject.keywordPlus | LOYALTY | - |
dc.subject.keywordPlus | QUALITY | - |
dc.subject.keywordPlus | CONSEQUENCES | - |
dc.subject.keywordPlus | ORIENTATION | - |
dc.subject.keywordAuthor | Nature-based solutions (NBS) | - |
dc.subject.keywordAuthor | Green physical environment | - |
dc.subject.keywordAuthor | Well-being perception | - |
dc.subject.keywordAuthor | Self-rated mental health | - |
dc.subject.keywordAuthor | Hotel customers | - |
dc.identifier.url | https://www.sciencedirect.com/science/article/pii/S0278431919312393?via%3Dihub | - |
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