The Impact of Foreign Flight Attendants' Service Quality on Behavioral Intention Toward Their Home Country-Applied SERVPERF Model
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Yu, Myoungjin | - |
dc.contributor.author | Hyun, Sunghyup Sean | - |
dc.date.accessioned | 2022-07-09T11:54:20Z | - |
dc.date.available | 2022-07-09T11:54:20Z | - |
dc.date.created | 2021-05-11 | - |
dc.date.issued | 2019-08 | - |
dc.identifier.issn | 2071-1050 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/147402 | - |
dc.description.abstract | This study applied a service performance (SERVPERF) model to measure service quality and used a quantitative method for testing four research hypotheses. This research aims to examine the impacts of foreign flight attendants' service quality on behavioral intention toward their home country. As a result, the service touch of foreign flight attendants was influenced by curiosity, image, and behavioral intention toward their home country. Thus, this is an important finding that flight attendants conduct a crucial role not only for the airline but also for tourism in their home country. And empathy was found to be the most important dimension of service quality when a flight attendant offered a service to foreigners. This dimension was related to individual attention and communication skills. However, the limitation of this study is that the respondents were passengers of only one nationality; further research should, therefore, include a more diverse range of nationalities. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | MDPI | - |
dc.title | The Impact of Foreign Flight Attendants' Service Quality on Behavioral Intention Toward Their Home Country-Applied SERVPERF Model | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Hyun, Sunghyup Sean | - |
dc.identifier.doi | 10.3390/su11154136 | - |
dc.identifier.scopusid | 2-s2.0-85070450188 | - |
dc.identifier.wosid | 000485230200141 | - |
dc.identifier.bibliographicCitation | SUSTAINABILITY, v.11, no.15, pp.1 - 13 | - |
dc.relation.isPartOf | SUSTAINABILITY | - |
dc.citation.title | SUSTAINABILITY | - |
dc.citation.volume | 11 | - |
dc.citation.number | 15 | - |
dc.citation.startPage | 1 | - |
dc.citation.endPage | 13 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | Y | - |
dc.description.journalRegisteredClass | scie | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Science & Technology - Other Topics | - |
dc.relation.journalResearchArea | Environmental Sciences & Ecology | - |
dc.relation.journalWebOfScienceCategory | Green & Sustainable Science & Technology | - |
dc.relation.journalWebOfScienceCategory | Environmental Sciences | - |
dc.relation.journalWebOfScienceCategory | Environmental Studies | - |
dc.subject.keywordPlus | CUSTOMER SATISFACTION | - |
dc.subject.keywordPlus | DESTINATION IMAGE | - |
dc.subject.keywordPlus | PERCEPTIONS | - |
dc.subject.keywordPlus | CURIOSITY | - |
dc.subject.keywordPlus | SEARCH | - |
dc.subject.keywordAuthor | service quality | - |
dc.subject.keywordAuthor | SERVPERF | - |
dc.subject.keywordAuthor | personal touch | - |
dc.subject.keywordAuthor | curiosity | - |
dc.subject.keywordAuthor | country image | - |
dc.subject.keywordAuthor | behavioral intention | - |
dc.identifier.url | http://dx.doi.org/10.3390/su11154136 | - |
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.
222, Wangsimni-ro, Seongdong-gu, Seoul, 04763, Korea+82-2-2220-1365
COPYRIGHT © 2021 HANYANG UNIVERSITY.
Certain data included herein are derived from the © Web of Science of Clarivate Analytics. All rights reserved.
You may not copy or re-distribute this material in whole or in part without the prior written consent of Clarivate Analytics.