Flight anxiety: investigating the role of airline service quality and flight crew's competence
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Batouei, Amir | - |
dc.contributor.author | Iranmanesh, Mohammad | - |
dc.contributor.author | Nikbin, Davoud | - |
dc.contributor.author | Hyun, Sunghyup Sean | - |
dc.date.accessioned | 2022-07-09T13:56:23Z | - |
dc.date.available | 2022-07-09T13:56:23Z | - |
dc.date.created | 2021-05-11 | - |
dc.date.issued | 2019-07 | - |
dc.identifier.issn | 1094-1665 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/147515 | - |
dc.description.abstract | The aims of this study were to investigate the role of airlines' service quality and flight crew's competence on travellers' flight anxiety and satisfaction and to examine whether flight anxiety and satisfaction are related to travellers' loyalty. Partial least squares analysis, with empirical data from 262 travellers, was employed to assess the proposed conceptual model. Results indicated that flight crew's competence and service quality are significantly related to both flight anxiety and travellers' satisfaction. Travellers' satisfaction was found to affect travellers' loyalty, while the effect of flight anxiety on travellers' loyalty was not supported. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD | - |
dc.title | Flight anxiety: investigating the role of airline service quality and flight crew's competence | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Hyun, Sunghyup Sean | - |
dc.identifier.doi | 10.1080/10941665.2019.1630457 | - |
dc.identifier.scopusid | 2-s2.0-85070682367 | - |
dc.identifier.wosid | 000474721500003 | - |
dc.identifier.bibliographicCitation | ASIA PACIFIC JOURNAL OF TOURISM RESEARCH, v.24, no.7, pp.710 - 724 | - |
dc.relation.isPartOf | ASIA PACIFIC JOURNAL OF TOURISM RESEARCH | - |
dc.citation.title | ASIA PACIFIC JOURNAL OF TOURISM RESEARCH | - |
dc.citation.volume | 24 | - |
dc.citation.number | 7 | - |
dc.citation.startPage | 710 | - |
dc.citation.endPage | 724 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Social Sciences - Other Topics | - |
dc.relation.journalWebOfScienceCategory | Hospitality, Leisure, Sport & Tourism | - |
dc.subject.keywordPlus | WORD-OF-MOUTH | - |
dc.subject.keywordPlus | CUSTOMER SATISFACTION | - |
dc.subject.keywordPlus | LOW-COST | - |
dc.subject.keywordPlus | BEHAVIORAL INTENTIONS | - |
dc.subject.keywordPlus | MODERATING ROLE | - |
dc.subject.keywordPlus | PASSENGER LOYALTY | - |
dc.subject.keywordPlus | CONCEPTUAL-MODEL | - |
dc.subject.keywordPlus | PRICE PERCEPTION | - |
dc.subject.keywordPlus | PERCEIVED VALUE | - |
dc.subject.keywordPlus | FOOD QUALITY | - |
dc.subject.keywordAuthor | Airline | - |
dc.subject.keywordAuthor | flight anxiety | - |
dc.subject.keywordAuthor | service quality | - |
dc.subject.keywordAuthor | flight crew&apos | - |
dc.subject.keywordAuthor | s competence | - |
dc.subject.keywordAuthor | satisfaction | - |
dc.subject.keywordAuthor | loyalty | - |
dc.subject.keywordAuthor | travellers | - |
dc.subject.keywordAuthor | Malaysia | - |
dc.subject.keywordAuthor | expectation disconfirmation theory | - |
dc.subject.keywordAuthor | social cognitive theory | - |
dc.identifier.url | https://www.tandfonline.com/doi/full/10.1080/10941665.2019.1630457 | - |
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