119구급차 내부환경 및 안전도에 대한 만족도와 영향요인의 조사: 환자와 보호자대상의 예비연구Satisfaction, and Factors Influencing Satisfaction, with Internal Environment and Safety of Emergency Medical Service Ambulances in Korea: Pilot Study of Patients and Guardians
- Other Titles
- Satisfaction, and Factors Influencing Satisfaction, with Internal Environment and Safety of Emergency Medical Service Ambulances in Korea: Pilot Study of Patients and Guardians
- Authors
- 전진우; 임태호; 이상현; 오재훈; 강형구; 안치원; 이준철
- Issue Date
- Dec-2015
- Publisher
- 대한응급의학회
- Keywords
- Patient satisfaction; Ambulances; Emergency medical services; Surveys and questionnaiers
- Citation
- 대한응급의학회지, v.26, no.6, pp.598 - 604
- Indexed
- KCI
- Journal Title
- 대한응급의학회지
- Volume
- 26
- Number
- 6
- Start Page
- 598
- End Page
- 604
- URI
- https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/155656
- ISSN
- 1226-4334
- Abstract
- Purpose: This study was conducted to assess the satisfaction, and factors influencing the satisfaction, of patients and guardians with the internal environment and safety of ambulances in Korea.
Methods: Participants were patients and guardians who were transported by public emergency medical service ambulance to an emergency medical center in June 2015.
Data were collected using self-administered questionnaires.
The degree of satisfaction with the ambulance was categorized as satisfaction (Likert scale 4 or 5) or dissatisfaction (Likert scale 1 or 2). The questionnaires comprised 3 categories: 1) demographics, 2) internal environment (space, light, temperature, humidity, soundproof, and odor), and 3) safety (vibration, leaning of body, and falling objects).
Results: Among 84 cases, 80.5% of patients and 83.7% of guardians gave positive responses regarding general satisfaction with the internal environment of the ambulance, but these percentages were lower regarding adequacy of space and light. Four factors had a statistically significantly influence on the degree of satisfaction: 1) sex of guardian regarding adequacy of space, 2) number of guardians regarding general satisfaction, 3) severity of patient regarding guardian’s satisfaction with space, 4) diagnosis of patient (trauma vs non-trauma) regarding vibration during transport (all p<0.05).
Conclusion: Overall, patients and guardians were satisfied with the internal environment and safety of ambulances except for adequacy of space and light.
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