노인요양시설 종사자의 업무환경, 직무만족이 서비스 질에 미치는 영향open accessImpact of work environment and job satisfaction on service quality among staff in elderly facility
- Other Titles
- Impact of work environment and job satisfaction on service quality among staff in elderly facility
- Authors
- 권경자; 주민선; 김정아
- Issue Date
- Oct-2014
- Publisher
- Korean Society of Adult Nursing
- Keywords
- Elderly facility; Job satisfaction; Service quality; Work environment
- Citation
- Korean Journal of Adult Nursing, v.26, no.5, pp.512 - 521
- Indexed
- SCOPUS
KCI
- Journal Title
- Korean Journal of Adult Nursing
- Volume
- 26
- Number
- 5
- Start Page
- 512
- End Page
- 521
- URI
- https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/158932
- DOI
- 10.7475/kjan.2014.26.5.512
- ISSN
- 1225-4886
- Abstract
- Purpose: This study examined the effect of work environment and job satisfaction on service quality among staff caring for the elderly. Methods: A convenient sample was 192 staff members from 95 elderly facilities. Data collection occurred from June to July, 2011 using a self-administered questionnaire. Data was analyzed using SPSS/WIN 18.0. Results: Among the subscales of Work Environment Scale, the self-realization score was the highest followed by workload, nervousness, and conflict. The mean score of job satisfaction was 71.43. Reliability was the highest followed by assurance, empathy, responsiveness, and tangibles. Predictive factors of service quality included self-realization work environment and job satisfaction. Conclusion: Exploration of strategies to improve the recognition of self-realization work environment and job satisfaction will be necessary in order to increase of service quality among staffs in elderly facility. ? 2014 Korean Society of Adult Nursing.
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