Antecedents and performance outcomes of flexibility in industrial customer-supplier relationships
- Authors
- Han, Sang Lin; Sung, Hyung-Suk; Shim, Hyeon-Sook
- Issue Date
- Oct-2014
- Publisher
- ELSEVIER SCIENCE INC
- Keywords
- Flexibility; Industrial market; Customer-suppler relationship; Opportunism; Commitment; Transaction cost
- Citation
- JOURNAL OF BUSINESS RESEARCH, v.67, no.10, pp.2115 - 2122
- Indexed
- SSCI
SCOPUS
- Journal Title
- JOURNAL OF BUSINESS RESEARCH
- Volume
- 67
- Number
- 10
- Start Page
- 2115
- End Page
- 2122
- URI
- https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/158975
- DOI
- 10.1016/j.jbusres.2014.04.020
- ISSN
- 0148-2963
- Abstract
- This paper deals with the impact of suppliers' flexibility in the industrial markets and presents empirical results from the market research sector including outcome variables (market-uncertainty, relationship-specific investments, mutuality, opportunism, long-term orientation, planning, conflict management). We examined the antecedents of supplier flexibility. Buyers need to know whether supplier will modify existing agreements in cases where environmental factors change. Insufficient flexibility can lead to problems, such as having to accept services which no longer meet the buyer's needs. Accordingly, identifying indicators of supplier flexibility is an important objective for managers involved in the purchasing process of services. Empirical results suggest that supplier flexibility is an important determinant of buyer satisfaction, relationship quality, trust, and commitment. We also discussed the managerial implications and limitations of the results of the study.
- Files in This Item
-
Go to Link
- Appears in
Collections - 서울 경영대학 > 서울 경영학부 > 1. Journal Articles
![qrcode](https://api.qrserver.com/v1/create-qr-code/?size=55x55&data=https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/158975)
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.