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Using balanced scorecards for the evaluation of "Software-as-a-service"
- Authors
- Lee, Sangjae; Park, Sung Bum; Lim, Gyoo Gun
- Issue Date
- Nov-2013
- Publisher
- Elsevier BV
- Keywords
- Software-as-a-service (Saas); Balanced scorecard (BSC); Causal relationships
- Citation
- Information and Management, v.50, no.7, pp 553 - 561
- Pages
- 9
- Indexed
- SCIE
SSCI
SCOPUS
- Journal Title
- Information and Management
- Volume
- 50
- Number
- 7
- Start Page
- 553
- End Page
- 561
- ISSN
- 0378-7206
1872-7530
- Abstract
- To overcome the problem of limited resources, increasing numbers of small- and medium-sized companies (SMEs) are adopting "Software-as-a-service" (Saas) as an efficient tool for IS implementation. The balanced scorecard (BSC) has been adopted by SMEs to evaluate Saas via four measures: learning and growth, internal business processes, customer performance, and financial performance. The survey results for 101. Software-as-a,service adopters indicate that learning and growth, internal business processes, and customer performance are causally related to financial performance. The results show that these four key elements for Saas success are interrelated, supporting the core premise of the BSC.
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Related Researcher
- Lim, Gyoo Gun
- SCHOOL OF BUSINESS (SCHOOL OF BUSINESS ADMINISTRATION)