A comparative appraisal of operational efficiency in u.s. research-university libraries: A dea approach
- Authors
- Lee, Chang Won; Kwak, N.K.; Garrett, Jr. Walter A
- Issue Date
- Nov-2013
- Publisher
- Emerald Group Publishing Limited
- Keywords
- Data envelopment analysis (DEA); Efficiency analysis; Library service measurement
- Citation
- Applications of Management Science, v.16, pp.117 - 130
- Indexed
- SCOPUS
- Journal Title
- Applications of Management Science
- Volume
- 16
- Start Page
- 117
- End Page
- 130
- URI
- https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/161624
- DOI
- 10.1108/S0276-8976(2013)0000016010
- ISSN
- 0276-8976
- Abstract
- Proper performance measurement is an important issue in library operational management. A data envelopment analysis (DEA) model is applied to evaluate the relative operational efficiency of 25 U.S. private research-university library members of the Association of Research Libraries (ARL). Operations of each library decision-making unit are considered as a production process using four resource input and four service output variables. The model results are analyzed and compared with the efficient group and a peer group by using a t-test. The model provides decision-makers with more accurate information to implement better library services with appropriate resource allocation.
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