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A comparison between emotional and con-emotional virtual service assistant toward service recovery: The moderation of trust in virtual service assistant competence
- Authors
- 박정근
- Issue Date
- 28-Oct-2022
- Conference Name
- International Conference of Asian Marketing Associations
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Collections - 서울 경영대학 > 서울 경영학부 > 2. Conference Papers
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Related Researcher
- Park, Jung Kun
- SCHOOL OF BUSINESS (SCHOOL OF BUSINESS ADMINISTRATION)