Do information and service quality affect perceived privacy protection, satisfaction, and loyalty? Evidence from a Chinese O2O-based mobile shopping application
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Kim, Yaeri | - |
dc.contributor.author | Wang, Qiran | - |
dc.contributor.author | Roh, Taewoo | - |
dc.date.accessioned | 2023-08-16T08:09:30Z | - |
dc.date.available | 2023-08-16T08:09:30Z | - |
dc.date.created | 2023-07-21 | - |
dc.date.issued | 2021-01 | - |
dc.identifier.issn | 07365853 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/189288 | - |
dc.description.abstract | As the mobile application market rapidly expands, the mobile shopping market is also expected to follow suit. Further, a new form of online-to-offline (O2O) services available in mobile shopping applications, which helps users instantly search for what they want online, try them in the offline stores nearby, and pay online, is becoming increasingly popular. Thus, our study investigates the effects of O2O-based mobile shopping application (MSA)'s information and service quality on the user's perceived privacy protection, satisfaction, and loyalty. In this study, we collected 1063 questionnaire responses, out of which 969 were used to estimate the structural paths using PLS-SEM (partial least-square structural equation model) for the hypothesis test. Our empirical findings are drawn from Chinese respondents who use Chinese leading MSAs, such as Baidu, Alibaba, and Tencent. We confirm that qualified information and services of O2O MSAs positively affect both perceived privacy protection and customer satisfaction, which finally lead to customer loyalty through the lens of the information systems success model. Further, we present effective practical implications for business strategy and application characteristics suitable for users in the O2O-based mobile shopping industry. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | ELSEVIER | - |
dc.title | Do information and service quality affect perceived privacy protection, satisfaction, and loyalty? Evidence from a Chinese O2O-based mobile shopping application | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Roh, Taewoo | - |
dc.identifier.doi | 10.1016/j.tele.2020.101483 | - |
dc.identifier.scopusid | 2-s2.0-85089581078 | - |
dc.identifier.wosid | 000600791800011 | - |
dc.identifier.bibliographicCitation | TELEMATICS AND INFORMATICS, v.56 | - |
dc.relation.isPartOf | TELEMATICS AND INFORMATICS | - |
dc.citation.title | TELEMATICS AND INFORMATICS | - |
dc.citation.volume | 56 | - |
dc.type.rims | ART | - |
dc.type.docType | 정기학술지(Article(Perspective Article포함)) | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Information Science & Library Science | - |
dc.relation.journalWebOfScienceCategory | Information Science & Library Science | - |
dc.subject.keywordPlus | CUSTOMER SATISFACTION | - |
dc.subject.keywordPlus | CONSUMER ADOPTION | - |
dc.subject.keywordPlus | USER ACCEPTANCE | - |
dc.subject.keywordPlus | SYSTEMS SUCCESS | - |
dc.subject.keywordPlus | MODERATING ROLE | - |
dc.subject.keywordPlus | E-COMMERCE | - |
dc.subject.keywordPlus | ONLINE | - |
dc.subject.keywordPlus | TRUST | - |
dc.subject.keywordPlus | INTENTION | - |
dc.subject.keywordPlus | IMPACT | - |
dc.subject.keywordAuthor | Mobile shopping application (MSA) | - |
dc.subject.keywordAuthor | Online-to-offline (O2O) | - |
dc.subject.keywordAuthor | Information quality | - |
dc.subject.keywordAuthor | Service quality | - |
dc.subject.keywordAuthor | Perceived privacy protection | - |
dc.subject.keywordAuthor | Customer satisfaction | - |
dc.subject.keywordAuthor | O2O loyalty | - |
dc.identifier.url | https://www.sciencedirect.com/science/article/pii/S0736585320301428?via%3Dihub | - |
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.
222, Wangsimni-ro, Seongdong-gu, Seoul, 04763, Korea+82-2-2220-1365
COPYRIGHT © 2021 HANYANG UNIVERSITY.
Certain data included herein are derived from the © Web of Science of Clarivate Analytics. All rights reserved.
You may not copy or re-distribute this material in whole or in part without the prior written consent of Clarivate Analytics.