Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Gaan, Niharika | - |
dc.contributor.author | Shin, Yuhyung | - |
dc.date.accessioned | 2023-10-04T06:30:01Z | - |
dc.date.available | 2023-10-04T06:30:01Z | - |
dc.date.created | 2023-05-03 | - |
dc.date.issued | 2023-07 | - |
dc.identifier.issn | 0969-6989 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/191576 | - |
dc.description.abstract | Underpinned by conservation of resources (COR) theory, the study examines how supervisor incivility affects in- and extra-role performance by assessing the intermediary role of self-efficacy of frontline employees (FLEs) and moderating role of person-job fit (P-J Fit) at the store-level in the COVID-19 context. The study samples 366 FLEs from 48 retail stores in India. The findings show that the association between supervisor incivility and FLEs’ in- and extra-role performance through self-efficacy is only strong when the P-J Fit remains weak. The theoretical model backed by empirical findings provides potential value to the existing literature. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | Elsevier Ltd | - |
dc.title | Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Shin, Yuhyung | - |
dc.identifier.doi | 10.1016/j.jretconser.2023.103347 | - |
dc.identifier.scopusid | 2-s2.0-85151560267 | - |
dc.identifier.wosid | 000977950100001 | - |
dc.identifier.bibliographicCitation | Journal of Retailing and Consumer Services, v.73, pp.1 - 10 | - |
dc.relation.isPartOf | Journal of Retailing and Consumer Services | - |
dc.citation.title | Journal of Retailing and Consumer Services | - |
dc.citation.volume | 73 | - |
dc.citation.startPage | 1 | - |
dc.citation.endPage | 10 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Business & Economics | - |
dc.relation.journalWebOfScienceCategory | Business | - |
dc.subject.keywordPlus | PERSON-JOB FIT | - |
dc.subject.keywordPlus | SELF-EFFICACY | - |
dc.subject.keywordPlus | WORKPLACE INCIVILITY | - |
dc.subject.keywordPlus | CUSTOMER INCIVILITY | - |
dc.subject.keywordPlus | COWORKER INCIVILITY | - |
dc.subject.keywordPlus | ORGANIZATION FIT | - |
dc.subject.keywordPlus | ENVIRONMENT FIT | - |
dc.subject.keywordPlus | WORK | - |
dc.subject.keywordPlus | SATISFACTION | - |
dc.subject.keywordPlus | BEHAVIOR | - |
dc.subject.keywordAuthor | Performance | - |
dc.subject.keywordAuthor | Person-job fit | - |
dc.subject.keywordAuthor | Self-efficacy | - |
dc.subject.keywordAuthor | Supervisor incivility | - |
dc.identifier.url | https://www.sciencedirect.com/science/article/pii/S0969698923000942?via%3Dihub | - |
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