공급사와 구매사 간의 B2B 상호작용 서비스품질이 거래성과에 미치는 영향: 철강 구매사를 중심으로
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 안병훈 | - |
dc.contributor.author | 박소현 | - |
dc.contributor.author | 김승철 | - |
dc.date.accessioned | 2021-07-30T04:53:39Z | - |
dc.date.available | 2021-07-30T04:53:39Z | - |
dc.date.created | 2021-05-13 | - |
dc.date.issued | 2020-05 | - |
dc.identifier.issn | 1598-382X | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/1920 | - |
dc.description.abstract | This study aims to define short-term exchange and long-term relationship factor in B2B interaction service quality and test the relationship between the short-term exchange, long-term relationship and transaction performance. Furthermore, based on the result, suggestion to steel industry on action plan regarding B2B interaction service quality will be made. Through these analysis, long-term relationship factors among B2B interaction service quality factors proved to be of great use. Moreover, Long-term supplier-buyer relationship in steel industry practically affected transaction performance. This study is the first to test the effect of supplier-buyer B2B interaction service quality on transaction performance in steel industry. Also, as the first study to use long-term relationship as indirect path in accordance with steel industry, the implication of this study can be considered significant both academically and practically. | - |
dc.language | 한국어 | - |
dc.language.iso | ko | - |
dc.publisher | 한국SCM학회 | - |
dc.title | 공급사와 구매사 간의 B2B 상호작용 서비스품질이 거래성과에 미치는 영향: 철강 구매사를 중심으로 | - |
dc.title.alternative | The Effects of Buyer-Supplier B2B Interaction Service Quality on Transaction Performance: Focusing on Steel Buyers | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | 김승철 | - |
dc.identifier.doi | 10.25052/KSCM.2020.05.20.1.1 | - |
dc.identifier.bibliographicCitation | 한국SCM학회지, v.20, no.1, pp.1 - 16 | - |
dc.relation.isPartOf | 한국SCM학회지 | - |
dc.citation.title | 한국SCM학회지 | - |
dc.citation.volume | 20 | - |
dc.citation.number | 1 | - |
dc.citation.startPage | 1 | - |
dc.citation.endPage | 16 | - |
dc.type.rims | ART | - |
dc.identifier.kciid | ART002590536 | - |
dc.description.journalClass | 2 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | kci | - |
dc.subject.keywordAuthor | Steel industry | - |
dc.subject.keywordAuthor | Buyer and supplier | - |
dc.subject.keywordAuthor | B2B interaction | - |
dc.subject.keywordAuthor | Service quality | - |
dc.subject.keywordAuthor | SCM performance | - |
dc.identifier.url | https://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE09350068&language=ko_KR&hasTopBanner=true | - |
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