Impact of Perceived Innovation Characteristics on Innovation Resistance: The Moderating Role of Organizational Control in Remote Work

Abstract

The rapid integration of information and communication technology (ICT), including cloud computing and virtual desktop infrastructures, has driven the expansion of remote and mobile work. This shift offers organizations opportunities to reduce costs, improve productivity, and enhance employee satisfaction. However, remote work remains constrained by challenges such as low consensus regarding its necessity, lack of diverse service solutions, and barriers to organizational culture. This study investigates how perceived innovation characteristics influence employees’ innovation resistance (IR) to remote work and examines the moderating role of behavioral and outcome control mechanisms. Covariance-based structural equation modeling was used on survey data from 519 employees to validate the proposed research model. The results show that compatibility and complexity significantly influenced IR, whereas relative advantage and self-efficacy had different effects. Outcome control reduces IR when the relative advantage is high but increases IR when complexity is high. These findings highlight the need for organizations to align control mechanisms with employees’ perceptions of innovation characteristics to reduce their resistance to remote work adoption.