The effect of dynamic integrated resort experience on Croatian customer behavior
- Authors
- Ahn, Jiseon; Back, Ki-Joon; Barisic, Petra
- Issue Date
- Mar-2019
- Publisher
- ROUTLEDGE JOURNALS
- Keywords
- Experiential value; atmosphere; playfulness; return on investment; service excellence; brand engagement; brand satisfaction; behavioral intention; integrated resort; Croatian customers
- Citation
- JOURNAL OF TRAVEL & TOURISM MARKETING, v.36, no.3, pp.358 - 370
- Indexed
- SSCI
SCOPUS
- Journal Title
- JOURNAL OF TRAVEL & TOURISM MARKETING
- Volume
- 36
- Number
- 3
- Start Page
- 358
- End Page
- 370
- URI
- https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/2928
- DOI
- 10.1080/10548408.2018.1557097
- ISSN
- 1054-8408
- Abstract
- This paper aims to gain knowledge on customers' experience toward integrated resorts in Croatia. Customer perception toward integrated resorts was collected via face-to-face survey. The multidimensional experiential values and behaviors of 354 customers were studied. The data were analyzed using structural equation modeling. Croatian customers are engaged with the integrated resort experience. This engagement influences their satisfaction and behavioral intention. Specifically, customers with high playfulness and service expectations tend to engage positive behavioral intention toward the integrated resort brand. This paper offers the first insight into the relationship between experiential value and behavioral intention in the integrated resort setting.
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