The Effects of Consumer Readiness on the Adoption of Self-Service Technology: Moderating Effects of Consumer Traits and Situational Factors
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Shim, Hyeon-Sook | - |
dc.contributor.author | Han, Sang-Lin | - |
dc.contributor.author | Ha, Joseph | - |
dc.date.accessioned | 2021-08-02T08:27:18Z | - |
dc.date.available | 2021-08-02T08:27:18Z | - |
dc.date.created | 2021-05-12 | - |
dc.date.issued | 2021-01 | - |
dc.identifier.issn | 2071-1050 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/8052 | - |
dc.description.abstract | Self Service Technology (SST] refers to technological interfaces that enable customers to produce a service independently, without service employees' direct involvement. Because of the recent technological evolution and rising labor costs, most companies in the retail and service industries tend to use more technology-based SST options. This study tried to investigate the effects of technology readiness and consumer readiness on SST service quality, attitude toward using SST, and intention to use SST in the restaurants. This study verified that consumer readiness as well as technology readiness is a significant leading variable that influences perceived SST service quality that previous studies have not dealt with. The results of this study can provide various suggestions regarding the recent technology-based customer services from the practical point of view. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | MDPI | - |
dc.title | The Effects of Consumer Readiness on the Adoption of Self-Service Technology: Moderating Effects of Consumer Traits and Situational Factors | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Han, Sang-Lin | - |
dc.identifier.doi | 10.3390/su13010095 | - |
dc.identifier.scopusid | 2-s2.0-85098739922 | - |
dc.identifier.wosid | 000606395200001 | - |
dc.identifier.bibliographicCitation | SUSTAINABILITY, v.13, no.1, pp.1 - 17 | - |
dc.relation.isPartOf | SUSTAINABILITY | - |
dc.citation.title | SUSTAINABILITY | - |
dc.citation.volume | 13 | - |
dc.citation.number | 1 | - |
dc.citation.startPage | 1 | - |
dc.citation.endPage | 17 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | Y | - |
dc.description.journalRegisteredClass | scie | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Science & Technology - Other Topics | - |
dc.relation.journalResearchArea | Environmental Sciences & Ecology | - |
dc.relation.journalWebOfScienceCategory | Green & Sustainable Science & Technology | - |
dc.relation.journalWebOfScienceCategory | Environmental Sciences | - |
dc.relation.journalWebOfScienceCategory | Environmental Studies | - |
dc.subject.keywordPlus | detection method | - |
dc.subject.keywordPlus | public attitude | - |
dc.subject.keywordPlus | service quality | - |
dc.subject.keywordPlus | service sector | - |
dc.subject.keywordPlus | technology adoption | - |
dc.subject.keywordAuthor | self-service technology | - |
dc.subject.keywordAuthor | consumer readiness | - |
dc.subject.keywordAuthor | technology readiness | - |
dc.subject.keywordAuthor | SST service quality | - |
dc.identifier.url | https://www.mdpi.com/2071-1050/13/1/95 | - |
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.
222, Wangsimni-ro, Seongdong-gu, Seoul, 04763, Korea+82-2-2220-1365
COPYRIGHT © 2021 HANYANG UNIVERSITY.
Certain data included herein are derived from the © Web of Science of Clarivate Analytics. All rights reserved.
You may not copy or re-distribute this material in whole or in part without the prior written consent of Clarivate Analytics.