ScholarWorks@Hanyang University: Journal : Journal of Service Theory and Practice

Journal of Service Theory and Practice

Journal Title

Journal of Service Theory and Practice

ISSN

P 2055-6225

Publisher

Emerald Group Publishing Ltd.

Listed on(Coverage)

JCR	2015-2019
SJR	1999-2019
CiteScore	2016-2019
CC	2016-2021
SSCI	2015-2021
SCOPUS	2017-2020

Active

Active
based on the information
- SCOPUS:2020-10

Country

ENGLAND

Article List

1 - 2 out of 2 results.

SSCISCOPUS

Customer incivility and emotional labor from the perspective of the transactional model of stress: mediation of customer orientation and moderation of interpersonal conflict Go to Link

Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung

ArticleIssue Date2025CitationJOURNAL OF SERVICE THEORY AND PRACTICE, v.35, no.5, pp 851 - 877PublisherEMERALD GROUP PUBLISHING LTD

SSCISCOPUS

How and when does job crafting contribute to franchised restaurant managers' service performance? The moderation of headquarter control systems Go to Link

Hur, Won-Moo; Shin, Yuhyung; Hwang, Hansol

ArticleIssue Date2022CitationJournal of Service Theory and Practice, v.32, no.3, pp 378 - 399PublisherEmerald Group Publishing Ltd.

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