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Results 1-1 of 1 (Search time: 0.003 seconds).
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo;
Moon, Tae-Won
; Kim, Minsung
Article
Issue Date
2021
Citation
SERVICE BUSINESS, v.15, no.4, pp.639 - 665
Publisher
SPRINGER HEIDELBERG
1
Discover
Subject
Behavior-based control
1
CONTROL-SYSTEMS
1
Customer incivility
1
Emotional exhaustion
1
JOB DEMANDS
1
Outcome-based control
1
PERFORMANCE
1
SALES CONTROLS
1
SELF-EFFICACY
1
Up-selling behavior
1
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Date Issued
2021
1
Language
English
1
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