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Results 1-1 of 1 (Search time: 0.002 seconds).
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo;
Moon, Tae-Won
; Kim, Minsung
Article
Issue Date
2021
Citation
SERVICE BUSINESS, v.15, no.4, pp.639 - 665
Publisher
SPRINGER HEIDELBERG
1
Discover
Subject
CONTROL-SYSTEMS
1
COWORKER INCIVILITY
1
Customer incivility
1
EMOTIONAL EXHAUSTION
1
Emotional exhaustion
1
JOB DEMANDS
1
MODERATING ROLE
1
Outcome-based control
1
SALES CONTROLS
1
SELF-EFFICACY
1
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