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Results 1-1 of 1 (Search time: 0.002 seconds).
Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-Moo;
Moon, Tae-Won
; Jung, Yeon Sung
Article
Issue Date
2015
Citation
JOURNAL OF SERVICES MARKETING, v.29, no.1, pp.71 - 80
Publisher
EMERALD GROUP PUBLISHING LTD
1
Discover
Author
Moon, Tae Won
1
Subject
CONSEQUENCES
1
CONTAGION
1
Emotional labor
1
Employee job satisfaction
1
METAANALYSIS
1
PERFORMANCE
1
SERVICE ENCOUNTER
1
STRATEGIES
1
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