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SLA지표 개선 및 적용의 타당성 확보를 위한 연구 : SLA 도입기업 사례를 중심으로A Research for Effective SLA Index Application : 3 application cases with main focus on Corporate W.
- Other Titles
- A Research for Effective SLA Index Application : 3 application cases with main focus on Corporate W.
- Issue Date
- 2004
- Publisher
- 한국데이터전략학회
- Keywords
- Outsourcing; SI; SLA
- Citation
- Journal of Information Technology Applications & Management, v.11, no.1, pp.101 - 116
- Volume
- 11
- Number
- 1
- Start Page
- 101
- End Page
- 116
- ISSN
- 1598-6284
- Abstract
- The goal of this research is to improve SLA Index that measures service performance level as a result of outsourcing Information system, and also to identify the best application method. This research identifies SLA applied cases and improving points based on the evidence collected from three major financial institutions that utilized outsourcing. First this study analyzes SLA applied cases of two different companies and discusses SLA application improvement possibilities. It then introduces a successful case of a third company that adopted SLA index.
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