TQM 실행과 기업의 운영성과간에 있어서 통제시스템의 조정역할에 관한 연구

Abstract

The purpose of this research is to examine the moderating role of control system between TQM practices and firm's performance(measured as operating performance) among Korean manufacturing firms. The control systems are divided into operating control system and reward system. Also it is investigated if moderating effect differs between large firms and small and medium firms.The results indicate that operating control system plays a significant moderating role on the relationship between TQM practices and firm's operating performance. However, the research results did not provide evidence that reward system also plays a moderating role on the relationship between TQM practices and firm's operating performance. It was found that the relative influence of external information system for large firms is stronger than that of internal information system when external and internal information systems both play the role of moderator between TQM practices and operating performance. But, the relative influence of internal information system was found to be stronger than external information system in small and medium firm cases. However, the result was not significant.