A Study on User Experience of Non-linguistic Communication: Focusing on the Interactive Emojis in On-line Meeting Platforms

Abstract

The pandemic period spanning over two years has shifted most offline meetings and working processes online. People still say that online communication is less accurate in terms of satisfaction with communication as much as face-to-face communication because many parts of human communication can be clearly communicated through verbal expressions, as well as facial expressions, hand gestures, and gestures. The hypothesis of this research is to increase the satisfaction and accuracy of communication in non-face-to-face communication, it is necessary to study user experience on non-face-to-face communication methods. The aim of this research is to analyze the non- linguistic communication tools in meeting platform, especially on emojis that can be added in real time during the on-line meeting. For this, among the recently used online meeting platforms, four were selected and the user experience of using emoji to help non-verbal communication between participants was analyzed. The participants of user test are mainly 20 s and 30 s who have online education experience or work experience as well as personal on -line real time face-to face chatting in daily lives. This paper carried out FGI user test with closed format of 5 different key stages in every platform. As a result, this paper finds out your hidden needs in non-linguistic communication in on-line meetings. It also followed by comprehensive evaluation of user’s satisfaction analysis. Since these platforms are in rapid upgrading and changes, Platforms are upgrading and evolving too quickly now, but people’s complex and convergence methods for communication are elements that have been together in people’s society for a long time, so ‘cultural human factors’ have common characteristics and needs. Therefore, the results of this study are expected to contribute as basic research to the design and technology development from the user’s point of view better in the future in non-face-to-face communication. Also, from the future perspectives of development of HCI technology, this paper shows further close location of cultural and humane needs. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.