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고객충성도 제고를 위한 기술서비스 전략 도출: 철강산업 사례
김선원; 전채택; 김성홍;
김진한
Article
Issue Date
2010
Citation
한국생산관리학회지, v.21, no.2, pp.177 - 195
Publisher
한국생산관리학회
만족-충성 관계에 영향을 미치는 고객 네트워크의 특징
김범석;
김진한
Article
Issue Date
2020
Citation
서비스경영학회지, v.21, no.3, pp.149 - 176
Publisher
한국서비스경영학회
1
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Author
Kim, Jin han
2
김범석
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김성홍
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Subject
After Service
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Before Service
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Customer Engagement
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Customer Loyalty
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Customer Satisfaction
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Loyalty
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Mediating effect
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