응급의료서비스 이용자의 만족도와 그 영향 요인 분석Patient Satisfaction with Emergency Medical Services in Korea: What Matters Most?
- Other Titles
- Patient Satisfaction with Emergency Medical Services in Korea: What Matters Most?
- Authors
- 이정찬; 박윤형; 김계현; 김한나
- Issue Date
- 2011
- Publisher
- 대한응급의학회
- Keywords
- Emergency medical services (EMS); Emergency department (ED); Satisfaction
- Citation
- 대한응급의학회지, v.22, no.4, pp.299 - 308
- Journal Title
- 대한응급의학회지
- Volume
- 22
- Number
- 4
- Start Page
- 299
- End Page
- 308
- URI
- https://scholarworks.bwise.kr/sch/handle/2021.sw.sch/17128
- ISSN
- 1226-4334
- Abstract
- Purpose: This study was performed to identify patient satisfaction with the emergency medical services (EMS) and its determinants.
Methods: Data were obtained from the first wave of the 2008 Korea Health Panel Survey. The unit of analysis was a case of patient visit of emergency department (ED)(n=1,280). Patient satisfaction with the EMS was categorized into two levels (1=satisfied, 2=dissatisfied). X2-test and logistic regression analysis were employed to find factors influencing the degree of EMS satisfaction.
Results: Among the 1,280 cases, 70.16% of patients were satisfied with the EMS. Patients who visited ED for accidents (odds ratio (OR)=1.42, p<0.05) were more satisfied with the services than those who visited ED for disease (reference).
Also, patients who visited ED by private car (OR=3.05, p<0.05) or taxi (OR=4.00, p<0.05) or work (OR=4.78, p<0.01) showed higher satisfaction than those who visited ED by ambulance (reference) or 119 (OR=2.49,p<0.09). In addition, patients who experienced delay (reference)in ED admittance displayed lower satisfaction than those who did not (OR=2.06, p<0.001). Finally, patients who transferred to other hospitals (reference) after service completion indicated lower satisfaction than those who went back home (OR=4.04, p<0.0001) or were admitted (OR=5.69, p<0.0001).
Conclusion: EMS policymakers should pay more attention not only to improve the quality level of ambulance or 119service, but also to prevent ED delay.
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Collections - College of Medicine > Department of Preventive Medicine > 1. Journal Articles
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