안티바이러스 시스템 보안기능 분석을 통한 보안SLA 등급화 지표 개발

Abstract

If one analyzes recent cyber incidents including personal information infringement cases, it seems like actual attack is targeting Internet service providers but actually they are targeting Internet service users. For many users, all the services were not provided to them as they have signed for in the contract or personal informations, which users have provided to service providers when signing contracts, were disclosed to public without users' consent causing aftereffect. As a result, importance of S-SLA indexes, which is to be included in the SLA to be signed between a user and a service provider, is ever more increasing. Especially, if there is a S-SLA indexes for anti-virus services, service providers have to provide a high quality of service as they have signed in the SLA. However, there wasn't any researches in the S-SLA area domestically and there are only limited SLA indexes related to system or service maintenances at the moment. Therefore, this paper analyses security functions in anti-virus services and proposes S-SLA indexes for different security level.