국외여행인솔자의 직업소명의식이 직무열의와 고객지향성 및 직무성과에 미치는 영향The Effect of Overseas Tour Conductor's Occupational Calling on Job Engagement, Customer Orientation, and Job Performance
- Other Titles
- The Effect of Overseas Tour Conductor's Occupational Calling on Job Engagement, Customer Orientation, and Job Performance
- Authors
- 천덕희; 베로니카; 정병웅
- Issue Date
- Jun-2022
- Publisher
- 한국호텔리조트학회
- Keywords
- Occupational Calling; Job Engagement; Customer Orientation; Job Performance
- Citation
- 호텔리조트연구, v.21, no.3, pp 185 - 203
- Pages
- 19
- Journal Title
- 호텔리조트연구
- Volume
- 21
- Number
- 3
- Start Page
- 185
- End Page
- 203
- URI
- https://scholarworks.bwise.kr/sch/handle/2021.sw.sch/21186
- ISSN
- 1598-7760
- Abstract
- In this study, the effect of overseas tour conductors' occupational calling on job engagement, customer orientation, and job performance was empirically studied. A survey was conducted for overseas tour conductors whose current occupation is an overseas tour conductor and who had experience leading overseas travel before COVID-19, and a total of 196 questionnaires were used for empirical analysis. As a result of the factor analysis, the occupational calling was classified into life purpose and meaning, pro-social value, and transcendental calling, and job engagement, customer orientation, and job performance were classified into a single dimension. As a result of the hypothesis test, it was found that transcendental calling, life purpose and meaning, and pro-social value, which are the components of occupational calling, all had a significant effect on job engagement and customer orientation. It was studied that job engagement had a significant effect on customer orientation and job performance, and that customer orientation also had a significant effect on job performance. In the end, it was studied that the occupational calling of overseas tour conductors increased job engagement, customer orientation, and improved job performance.
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