Interaction, engagement, and perceived interactivity in single-handed interaction

Abstract

Purpose - The purpose of this paper is to examine the effects of interaction techniques (e. g. swiping and tapping) and the range of thumb movement on interactivity, engagement, attitude, and behavioral intention in single-handed interaction with smartphones. Design/methodology/approach - A 2x 2 between-participant experiment (technological features: swiping and tapping x range of thumb movement: wide and narrow) was conducted to study the effects of interaction techniques and thumb movement ranges. Findings - The results showed that the range of thumb movement had significant effects on perceived interactivity, engagement, attitude, and behavioral intention, whereas no effects were observed for interaction techniques. A narrow range of thumb movement had more influence on the interactivity outcomes in comparison to a wide range of thumb movement. Practical implications - While the subject of actual and perceived interactivity has been discussed, the issue has not been applied to smartphone. Based on the research results, the mobile industry may come up with a design strategy that balances feature- and perception-based interactivity. Originality/value - This study adopted the perspective of the hybrid definition of interactivity, which includes both actual and perceived interactivity. Interactivity effect outcomes mediated by perceived interactivity.