전문건설 중소기업의 ISO 품질경영시스템 성과요인에 관한 연구

Abstract

This study analyzes the certification of ISO 9001 and operational characteristics of domestic construction companies, by setting the variables of measurement of ISO 9001 corresponding to the standard measurement and examining the characteristics of construction industry. That is, measurement variables that are applicable to the characteristics of industry are selected by dividing previous ISO 9001 standard into process control, quality assurance, cost control, measurement and improvement, and general requirements. Also, this study analyzes the relation of management characteristic variables of ISO 9001 by dividing results of ISO 9001 certification into product outcome, group outcome, and financial outcome, which are different from previous studies relevant to ISO 9001. The following summarizes main results of this study. First of all, the result of test of hypothesis of operational accountability and variables of operational characteristics of ISO 9001 appears to be that operational accountability has positive effect on the process control, quality assurance, safety supervision, cost management, measurement improvement, general demands, etc. Secondly, it turns out to be operational accountability positively influence only financial outcome among quality of the product, coordination, and financial outcome. Lastly, when examining ISO 9001 certified firms and uncertified firms, the result shows that there is no difference between them. This particular characteristic is not related to the certification of ISO 9001. The effectiveness of ISO is inadequate and the structure of competition of the industry centered on the financial outcome, hence certified and uncertified firms do not have difference in operational system.