기업의 교육서비스 품질이 구성원 만족과 경영성과에 미치는 영향에 관한 연구A Study on how quality of education service impacts employee's job satisfaction and management performance
- Other Titles
- A Study on how quality of education service impacts employee's job satisfaction and management performance
- Authors
- 최민석; 한경석; 정지아
- Issue Date
- Nov-2011
- Publisher
- 한국경영공학회
- Keywords
- Quality Factors of Educational Service; Satisfaction of Members; Management Performance
- Citation
- 한국경영공학회지, v.16, no.3, pp.159 - 181
- Journal Title
- 한국경영공학회지
- Volume
- 16
- Number
- 3
- Start Page
- 159
- End Page
- 181
- URI
- http://scholarworks.bwise.kr/ssu/handle/2018.sw.ssu/14236
- ISSN
- 2005-7776
- Abstract
- The purpose of the study has examined the relationship between satisfaction of members and management performance by defining quality factors of company's educational service as tangibility, reliability, assurance, responsiveness and empathy. Samples of the study were collected from domestic service companies, while analyzing methods used in the study include Frequency Analysis, Factor Analysis, Reliability Analysis, Correlation Analysis and Regression Analysis.
As a result of the study, 12hypotheses out of a total of 22 hypotheses were selected.
First of all, it was observed that tangibility, reliability, assurance and empathy among quality factors of educational service are positively related to satisfaction of all members. Secondly, it was found that satisfaction of members is positively related to productivity of management performance and improvement of job performance ability. Thirdly, assurance and empathy among quality factors of educational service are positively related to improvement of productivity, while empathy is positively related to improvement of job performance ability.
Finally, assurance and empathy among quality factors of educational service play a role as a medium in improving productivity, while empathy plays a role as a medium in improving job performance ability.
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