u-IT 신기술 검증프로젝트의 대한 사용자 만족도에 대한 연구A Study on User Satisfaction in u-IT New Technology Verification Projects - Focused on Domestic RFID/USN Pilot Projects -
- Other Titles
- A Study on User Satisfaction in u-IT New Technology Verification Projects - Focused on Domestic RFID/USN Pilot Projects -
- Authors
- 임규관; 임영환
- Issue Date
- Mar-2010
- Publisher
- 한국디지털정책학회
- Keywords
- u-IT; RFID/USN; Pilot project; Level of satisfaction; Policy supports; RFID/USN; 시범사업; 만족도; 정책지원; u-IT; RFID/USN; Pilot project; Level of satisfaction; Policy supports
- Citation
- 디지털융복합연구, v.8, no.1, pp.1 - 10
- Journal Title
- 디지털융복합연구
- Volume
- 8
- Number
- 1
- Start Page
- 1
- End Page
- 10
- URI
- http://scholarworks.bwise.kr/ssu/handle/2018.sw.ssu/14879
- ISSN
- 1738-1916
- Abstract
- Since 2004, the Korean government has been engaged in u-IT new technology verification projects in an effort to level up the industries. Recently, cases are reported that RFID/USN technology has been adopted and applied to business processes, mainly by large enterprises. However, further policies and support for the industries have been restrained because of unavailability of essential data for policy making. Therefore, the study examined the level of satisfaction among the actual recipient organizations from the 27 pilot projects to draw implications from the study result. Accordingly, the level of satisfaction was assessed in four project phases from RFID/USN building, utilization (technical quality), utilization (business quality), to maintenance. The study result showed that the technical stability reached a significant level but the level of satisfaction in the maintenance phase for the utilization and proliferation of the technology remained at the lowest. It suggested that a more specified policy support is needed in the maintenance phase to include inexpensive supply of tags and devices, a maintenance establishment of consortium to maintain reliability and continuity of service, strengthening internal competence of the beneficiary organizations for utilization of RFID/USN.
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