Process improvement based on case-based reasoning

Abstract

AS digital economy has advanced, business environments are rapidly changingand the lifecycle of business processes is getting shortened. In order to copewith rapidly changing environments, organizations should achieve agility intheir business. Furthermore, they should improve their business processescontinuously in order to be adapted to the changing business environments.However, the process of improving business processes is inefficient andineffective as it takes lots of time and costs. The absence of the systemsupporting the whole, process of improving business processes is one of the keyreasons to this phenomenon. Lots of researches have been performed to solve thisproblem. However, it takes very long time to improve business processes usingthe existing methods. Also, they cannot suggest specific guidelines for solvingthe problem. This research, proposes a framework for improving businessprocesses based on the case-based reasoning (CBR) technique. The system proposedin this research, can increase efficiency and effectiveness of processimprovement efforts by providing specific guidelines that can be 'utilized inthe process of improving business processes. ICIC International © 2009.