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카노모델을 활용한 고속철도 고객의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구：항공기 및 고속버스 고객과의 비교
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | 유한주 | - |
| dc.contributor.author | 송광석 | - |
| dc.date.available | 2018-05-10T17:45:04Z | - |
| dc.date.created | 2018-04-17 | - |
| dc.date.issued | 2005-09 | - |
| dc.identifier.issn | 1229-1889 | - |
| dc.identifier.uri | http://scholarworks.bwise.kr/ssu/handle/2018.sw.ssu/19510 | - |
| dc.language | 한국어 | - |
| dc.language.iso | ko | - |
| dc.publisher | 한국품질경영학회 | - |
| dc.relation.isPartOf | 품질경영학회지 | - |
| dc.subject | Service Quality | - |
| dc.subject | SERVQUAL | - |
| dc.subject | SERVPERF | - |
| dc.subject | Kano Model | - |
| dc.subject | Switching Barriers | - |
| dc.title | 카노모델을 활용한 고속철도 고객의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구：항공기 및 고속버스 고객과의 비교 | - |
| dc.title.alternative | A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers： Comparing with the Airline and Express Bus Customers | - |
| dc.type | Article | - |
| dc.type.rims | ART | - |
| dc.identifier.bibliographicCitation | 품질경영학회지, v.33, no.3, pp.71 - 90 | - |
| dc.identifier.kciid | ART001109164 | - |
| dc.description.journalClass | 2 | - |
| dc.citation.endPage | 90 | - |
| dc.citation.number | 3 | - |
| dc.citation.startPage | 71 | - |
| dc.citation.title | 품질경영학회지 | - |
| dc.citation.volume | 33 | - |
| dc.contributor.affiliatedAuthor | 유한주 | - |
| dc.identifier.url | https://www.kci.go.kr/kciportal/ci/sereArticleSearch/ciSereArtiView.kci?sereArticleSearchBean.artiId=ART001109164 | - |
| dc.description.isOpenAccess | N | - |
| dc.subject.keywordAuthor | Service Quality | - |
| dc.subject.keywordAuthor | SERVQUAL | - |
| dc.subject.keywordAuthor | SERVPERF | - |
| dc.subject.keywordAuthor | Kano Model | - |
| dc.subject.keywordAuthor | Switching Barriers | - |
| dc.description.journalRegisteredClass | kci | - |
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Related Researcher
- Yoo, Han Ju
- College of Business Administration (School of Business Administration)