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A Study on the Measurement Tool for Evaluating Non-Face-to-Face Service Quality in the Bank Industry
- Authors
- 유한주
- Issue Date
- Aug-2009
- Publisher
- Korean Society for Quality Management
- Citation
- The 8th Korea-China Quality Symposium, pp.211 - 221
- Conference Name
- The 8th Korea-China Quality Symposium
- Place
- KO
Busan, Korea
- Conference Date
- 2009-08
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Related Researcher
- Yoo, Han Ju
- College of Business Administration (School of Business Administration)