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서비스품질 일관성 평가를 위한 서비스프로세스 역량지수의 개발 및 측정에 관한 연구
- Authors
- 유한주
- Issue Date
- May-2007
- Publisher
- 한국생산관리학회
- Citation
- 한국생산관리학회 춘계학술대회, pp.106 - 125
- Conference Name
- 한국생산관리학회 춘계학술대회
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Related Researcher
- Yoo, Han Ju
- College of Business Administration (School of Business Administration)