Evaluating user experience of augmented reality-based automobile maintenance content -mobile device and HoloLens comparison-

Abstract

Augmented visualization was an earlier form of augmented reality and it utilized desktop computers and mobile devices. It has evolved to the glass form of augmented reality such as Google Glass and HoloLens. It is predicted that the new development will provide more intuitive interaction and both hands will be used actively in the new work environment. The automobile industry has combined the advanced technology and software programs to provide various functions. Moreover, it has introduced new types of automobiles to the market including eco-friendly automobiles. These developments have made the structure and function of automobiles more complex and the design and option of them more diverse. However, there are not enough skilled technicians to cope with these changes. This problem can be resolved if the technical document, database, and 3D sensing information are overlaid on the actual objects precisely using the HoloLense technology, which is based on augmented reality technology. Delivering the necessary information in real time will make the automobile maintenance easier and it will assist automobile technicians to maintain automobiles more intuitively and safely. Obtaining the necessary skills will also be easier with less effort and training. Moreover, it will eventually increase customer satisfaction because it will help manufacturers and automobile maintenance service companies allocate service personnel more efficiently and handle various situations with fewer people. The objective of this study was to provide necessary baseline data for developing future services by evaluating and analyzing the user experiences of augmented reality contents using mobile devices and HoloLens for maintaining automobile better in the future. This study realized three augmented as a preliminary study for evaluating the user experience necessary for developing augmented reality contents for automobile maintenance. This study conducted the user experience evaluation after having subjects experience these three contents using the mobile device or HoloLens.