Interpretive Structural Modeling in the Adoption of IoT Services

Abstract

This study aims to use ISM to identify the enablers affecting the acceptance of IoT services. For this purpose, this study conducted an ISM analysis and a MICMAC analysis, extracted the enablers from Internet of Things - An Action Plan for Europe published by the EU for the research, and conducted interviews and surveys. The study found that it would be preferentially necessary to prepare the base for successful IoT services through international cooperation and the security of objective data. In addition, it turned out that it would be necessary to make efforts to spread and develop IoT services by conducting R&D and implementing projects through public-private partnerships and the organization of a consultative group. Lastly, since information security and standardization are the desired objects of the IoT industry, it was found that both the government and the industrial world should focus on them. This study has significance in that it can provide practical implications for the effective acceptance of IoT services.