Factors influencing the intention to use mobile payment service using fintech systems: Focused on Vietnam

Abstract

The rapid development of Fintech services and a growing number of smart devices is changing the face of the payments world. Nowadays, the financial services are accessed by almost anyone, anywhere, anytime via smartphones or tablets. This article aims to investigate the effects of technology, personal and environment on intention towards the intention to use mobile payment system in Vietnam, based on a technology acceptance model (TAM) and Technology, Personal and Environment (TPE) framework. The proposed model consists three technical factors, three personal factors, and one environmental factor. Users’ perceived ease of use is the strongest influenced by mobile payment knowledge, whereas personal innovativeness is the most influential factor to the usefulness of mobile payment. Interestingly, the results indicate that perceived cost and compatibility have insignificant effects over the perceived usefulness. Moreover, the relationships between the variables are influenced by gender and occupation. © Rushing Water Publishers Ltd. 2018.