Soft TQM practices and employee outcomes: A mediational analysis
- Authors
- Hwang, G.-H.; Yoon, H.J.; Choi, M.
- Issue Date
- Jun-2020
- Publisher
- American Society for Quality
- Keywords
- Organizational commitment; Readiness for change; Total quality management; Turnover intention
- Citation
- Quality Management Journal, v.27, no.3, pp.147 - 158
- Journal Title
- Quality Management Journal
- Volume
- 27
- Number
- 3
- Start Page
- 147
- End Page
- 158
- URI
- http://scholarworks.bwise.kr/ssu/handle/2018.sw.ssu/39706
- DOI
- 10.1080/10686967.2020.1767007
- ISSN
- 1068-6967
- Abstract
- The purpose of this study is to understand the effects that soft TQM practices have on employees. Based on the ability, motivation, opportunity (AMO) framework, we proposed that the soft TQM practices might lead to positive employee outcomes by enhancing employees' readiness for change. Using 8,417 survey responses collected from a large-sized IT service firm in South Korea, we empirically tested the relationships among the soft TQM practices, employees' readiness for change, and employee outcomes. The results show that the soft TQM practices enhance employees' readiness for change, thereby increasing their organizational commitment and reducing their turnover intention. The findings suggest that the organization needs to empower employees, organize them as a team, train them to be ready for TQM, and communicate important information to them so that they can be ready for TQM and have favorable work attitudes during the change process. © 2020 American Society for Quality.
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Collections - Graduate School of Information Sciences > Department of Global ICT Convergence > 1. Journal Articles
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