RPA 시스템 서비스의 사용의도에 관한 연구A Study on the Intention to Use RPA System Service
- Other Titles
- A Study on the Intention to Use RPA System Service
- Authors
- 구교연; 차상훈; 최정일
- Issue Date
- Aug-2021
- Publisher
- 한국IT서비스학회
- Keywords
- Behavioral Intention; Information Systems Success Model; Perceived Value; Robotic Process Automation; Unified Theory of Acceptance and Use of Technology
- Citation
- 한국IT서비스학회지, v.20, no.4, pp.113 - 128
- Journal Title
- 한국IT서비스학회지
- Volume
- 20
- Number
- 4
- Start Page
- 113
- End Page
- 128
- URI
- http://scholarworks.bwise.kr/ssu/handle/2018.sw.ssu/41555
- DOI
- 10.9716/KITS.2021.20.4.113
- ISSN
- 1975-4256
- Abstract
- In the rapidly developing 4th industrial revolution. RPA is increasing in use at home and abroad due to its advantages of simplifying workflow and providing flexibility and scalability at the same time. Thus, this paper conducted an empirical study on companies using RPA to determine which factors affect the intention to use the services provided by RPA systems.
As system characteristics, exogenous variables were selected as information quality, system quality, and service quality of the information system success model. The endogenous variables were selected as the system acceptance factors for the performance and effort expectancy of the integrated technology acceptance model, and the perceived economic values and functional values were additionally selected.
For the purpose of this study, a structured questionnaire was used for empirical analysis and the proposed hypothesis was verified through the path analysis of structural equations. As a result of the study, there was no significant relationship between service quality and effort expectancy, between service quality and economic value, and it was verified that the relationship between other factors was positively significant.
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