비대면 교육 환경에서 온라인 협업 툴 사용의도에 영향을 미치는 요인에 관한 연구A Study on Factors Affecting Intention to Use Online Collaboration Tools for the Non-Face-to-Face Educational Environment
- Other Titles
- A Study on Factors Affecting Intention to Use Online Collaboration Tools for the Non-Face-to-Face Educational Environment
- Authors
- 서재이; 안선주; 최정일
- Issue Date
- Sep-2022
- Publisher
- 한국품질경영학회
- Keywords
- Non-Face-to-Face Educational Environment; Online Collaboration Tools; System Quality; Service Quality; Content Quality; Personality Five-Factor Model(FFM); IS Success Model; UTAUT
- Citation
- 품질경영학회지, v.50, no.3, pp.571 - 591
- Journal Title
- 품질경영학회지
- Volume
- 50
- Number
- 3
- Start Page
- 571
- End Page
- 591
- URI
- http://scholarworks.bwise.kr/ssu/handle/2018.sw.ssu/42784
- DOI
- 10.7469/JKSQM.2022.50.3.571
- ISSN
- 1229-1889
- Abstract
- Purpose: The purpose of this study is to examine the factors affecting the intention to use online collaboration
tools for Non-Face-to-Face educational environment in the perspective of the learners.
Methods: For empirical analysis, the survey of this study was administered with data that were limited to
experienced learners using online collaboration tools such as Google Docs, Allo, Padlet, and Slido in online
education environments such as Zoom, Webex, MS Teams, etc. and valid 400 data were analyzed by SPSS(ver
22.0) and R(ver 4.1.0) program package.
Results: The results of empirical analysis showed that performance expectancy were found to have an effect
on reliability of system quality, empathy of service quality, playfulness and informativity of content quality
among the characteristics of online collaboration tools. On the other hand, it was found that the security
of system quality, responsiveness of service quality, and extroversion of user personality characteristics
did not affect. It was analyzed that playfulness had the greatest positive effect, followed by informativity,
empathy, and reliability. Among the characteristics of online collaboration tools, it was found that the reliability
and security of system quality and informativity of content quality had an effect on the effort expectancy.
It was analyzed that informativity has the greatest influence, followed by security and reliability.
Conclusion: This study is meaningful in that it examines the perspectives of users and learners, who can
be said to be the end customers of online collaboration tools. Based on the results of this study, it is expected
that not only platform operators that provide online collaborative tools, but also providers that use online
collaboration tools will have a significant impact on the development of edutech and infrastructure in the
educational environment.
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