평생교육기관 교육서비스품질이 성인학습자의 취업준비행동에 미치는 영향에 관한 연구A Study on the Effects of Educational Service Quality of Lifelong Education Institutions on Job Preparation Behavior of Adult Learners
- Other Titles
- A Study on the Effects of Educational Service Quality of Lifelong Education Institutions on Job Preparation Behavior of Adult Learners
- Authors
- 길민재; 박종우
- Issue Date
- Mar-2023
- Publisher
- 한국품질경영학회
- Keywords
- Lifelong Education Institutions; Educational Service Quality; Job Search Efficacy; Educational Satisfaction; Job Preparation Behavior
- Citation
- 품질경영학회지, v.51, no.1, pp.79 - 96
- Journal Title
- 품질경영학회지
- Volume
- 51
- Number
- 1
- Start Page
- 79
- End Page
- 96
- URI
- http://scholarworks.bwise.kr/ssu/handle/2018.sw.ssu/43668
- DOI
- 10.7469/JKSQM.2023.51.1.79
- ISSN
- 1229-1889
- Abstract
- Purpose: The purpose of this study is to examine the effects of the educational service quality of lifelong
education institutions on the job preparation behavior of adult learners, and to suggest important factors that
enhance the job preparation behavior of adult learners and ways to contribute to the improvement of educational
service quality.
Methods: In this study, 260 adult learners using lifelong educational institutions located in Seoul and
Gyeonggi-do were statistically analyzed with SPSS 22.0 as a study sample.
Results: First, lecturer expertise, educational environment, educational programs, and administrative services
of instructors, which are sub-factors of educational service quality, were all adopted as positive (+) influences
on educational satisfaction. Second, the lecturer expertise and educational programs were adopted due to
the positive (+) effect on job search efficacy, but the educational environment and administrative services
were rejected. Third, educational satisfaction was adopted as a positive (+) effect on job search efficacy.
Fourth, educational satisfaction was adopted as a positive (+) effect on job preparation behavior. Fifth, job
search efficacy was adopted as a positive effect on job preparation behavior.
Conclusion: Based on the research results, it suggests that educational satisfaction and job search efficacy
are important variables for adult learners using lifelong education institutions, and provides basic data on
variables necessary to increase their job effectiveness in a rapidly changing job environment.
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