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Consumer complaint channel choice in online and offline purchases
Lee, S.; Cude, B.J.
Article
Issue Date
2012
Citation
International Journal of Consumer Studies, v.36, no.1, pp.90 - 96
Publisher
Wiley Blackwell
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Cude, B.J.
1
Lee, Seul
1
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Channel choice behaviour
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Complaints
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Consumer behaviour
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Online complaining behaviour
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Redress environment
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2012
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Article
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English
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International Journal of Consumer...
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