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서비스 디자인 방법론을 통한 백화점의 서비스 개선 사례연구
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이경선; 김연성;
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; 김서영
Article
Issue Date
2015
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서비스경영학회지, v.16, no.1, pp.225 - 243
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한국서비스경영학회
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Design Thinking
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