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서비스품질 일관성 평가를 위한 서비스품질역량지수(SQCI)의 개발 및 측정에 관한 연구 - 은행산업을 중심으로 -
유한주
; 송광석; 김백륜
Article
Issue Date
2008
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한국경영공학회지, v.13, no.2, pp.243 - 258
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한국경영공학회
서비스 품질 일관성지수의 개발에 관한 연구
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최민영; 김백륜;
유한주
Article
Issue Date
2007
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서비스경영학회지, v.8, no.3, pp.211 - 226
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한국서비스경영학회
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