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은행 산업의 비대면 서비스품질 측정도구에 관한 연구
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송광석;
유한주
; 오방열
Article
Issue Date
2011
Citation
한국경영공학회지, v.16, no.3, pp.225 - 236
Publisher
한국경영공학회
부트스트랩 기법을 이용한 서비스 식스시그마지수(SSI) 개발에 관한 연구
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오방열; 송광석;
유한주
Article
Issue Date
2014
Citation
서비스경영학회지, v.15, no.3, pp.347 - 369
Publisher
한국서비스경영학회
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송광석
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Non-face-to-face Service
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Service Consistency Measurement Tool
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